The Youth Spa

Top to toe Heaven experience Just fantastic no other words can describe how amazing this place is Enjoyed every minute
Thank you so much so the pre heated bed the full body massage and facial The hot wax on hands and feet Followed by Chinese tea and foot spa 1.45 minutes of pure pampering for such a bargain price Thank you so much Will be back definitely xx

I’ve just been here or a massage, and I was very pleased with the service. Its in a strange location, on the 3rd floor above Wing Yip, I was convinced I was in the wrong place…but there it was on the third floor opposite an accountants office. The lady was called “Sofie’, and she was very attentive and friendly. I had a 90 minute massage, which was a combination of “hot stone” massage, and manual, and also “Thai style”, where she uses her body weight to add pressure and to stretch. She made sure I was comfortable, and that the pressure was the way I wanted it. Its not a fancy place, but it’s; clean, warm, affordable and I was very well looked after. I’ll definitely come again.

*Edited AGAIN to respond to more lies below. As I said on my initial edit, no-one on the phone mentioned a junk folder, so how could someone apologise for something that was never discussed? Maybe this happens a lot and you are confusing me with another customer. Also your insane lie about me mentioning reviews is disgusting. I’m not an influencer and don’t try to be, I didn’t even realise I had that many reviews, you have obviously just counted and then lied, or if indeed you were threatened, it was a different customer!
You could have just owned the fact that mistakes were made your end, I did on my review below when I said that I expected nothing as the voucher was out of date. If you had just apologised for not apologising, I would have tweaked this review, but you have doubled down with more lies. Absolutely mind blowing.
I am tempted to issue a Subject Access Request in the hopes that your calls are recorded to prove that you are lying about our call!

*Edited my review to add this – the owner has replied to say they mentioned something about my emails going into their Junk folder – this is just a lie, no-one on the phone mentioned a junk folder or apologised for ignoring my emails, now you look worse for lying rather than just owning it*

I bought a voucher for my wife for Christmas 2024.

Fast forward to October this year and we decide it’s time to use it, not realising it’s a 6 month expiry and not 12 months.

Completely my fault, didn’t realise.

I email Youth Spa to see if anything can be done, no reply. I wait a week and email again, no reply.

Finally 2 weeks later I thought I best call up, in case I’m getting the email wrong only to be told that they did receive my emails but the expiry date is a hard rule.

This rating isn’t because they couldn’t do anything with the expiration date, that’s on me. This rating is because they ignored my 2 emails rather than just letting me down gently.

Its a real shame I didn’t get the chance to experience the spa, I can see lots of good ratings, but I can only go off the service that I received.