Boots

I regularly shop at this Boots branch, mainly because of its convenient location in the city centre. The store layout is well-organised, and the product selection is generally very good. Under normal circumstances, I would have given a much more positive review.

However, one particular incident has completely affected my overall experience. During my most recent visit, I was at the self-checkout and needed age verification for one of my items. I waited patiently for around five or six minutes, even actively seeking assistance. Eventually, a male staff member came over, but unfortunately, his attitude was shockingly poor.

While helping the customer before me, he angrily slammed down their items, clearly showing visible signs of frustration—though I have no idea what he was frustrated about. When it was finally my turn, he didn’t say a word, brushed past me quite forcefully, tapped his card for verification, and walked away abruptly without making any eye contact or acknowledging me.

This kind of rude and dismissive behaviour is unacceptable, especially in a customer-facing environment. It left me feeling very uncomfortable and unwelcome.

It’s disappointing that such a negative interaction overshadowed what would have otherwise been a smooth and pleasant shopping trip. I sincerely hope the management takes this kind of feedback seriously and addresses the issue—a single poor attitude can drive loyal customers away.

Today I had an excellent customer service experience at Boots, and I genuinely felt the need to share it. One of the beauty team members in boots Arndale, @Tannaz, was absolutely amazing!

She was extremely polite, caring, and professional on the shop floor, and she gave me very precise and premium product advice for my wife. Her attention, patience, and genuine willingness to help made a huge difference to our visit.

Thanks to her effort, both my wife and I left the store very happy, and it was honestly one of our best first experiences at Boots. Boots truly needs more people like Tannaz—she is a real asset to the team.

Thank you so much, Tannaz, for your kindness and dedication. You made our day! I hope this message will seen by the managers there because they weren’t there so we can informe them about our experience.

I visited boots,market street today and had such a great experience thanks to Liv. She was incredibly friendly, knowledgeable, and genuinely helpful. She listened to what we were looking for and found us some really great beauty products that fit perfectly. You can tell she really knows her stuff and cares about helping customers.

Liv made the whole visit enjoyable — highly recommend her